SHIPPING POLICY
At Knit Elements, we are committed to providing a seamless shopping experience for our customers. Our shipping methods are efficient, and our packaging is designed to ensure the safe delivery of your orders. We offer transparent and competitive shipping costs depending on your location which will be caculated at checkout to make your shopping experience even better.
We prioritize customer satisfaction. If you have any questions regarding our shipping policy, please feel free to contact us for more information.
RETURN & EXCHANGE POLICY
Our goal at Knit Elements is to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return or exchange policy. Ensure the clothing is completely unused with tags and packaging intact. You can return or exchange items within 3 days of delivery. We want you to shop with confidence, knowing that we are here to assist you every step of the way.
Your feedback is important to us. If you have any inquiries about our return and exchange policy, please don't hesitate to reach out to our customer service team through chat or through mail
REFUND AND CANCELLATION POLICY
Once we receive your returned item(s) and verify their condition, we will process your refund. Refunds will be issued to your original payment method. Please allow us 7-10 business days for the refund to be processed. Once your order has been shipped, it cannot be canceled. However, you may return the item(s) upon receipt, subject to our return policy. You can cancel your order before it is shipped. Please contact our customer support team as soon as possible. We will process your cancellation request and refund the full amount to your original payment method.